Refund & Cancellation Policy

Overview

eSawda is a peer-to-peer marketplace that connects buyers and sellers across Bangladesh. This policy outlines refund and cancellation procedures for transactions conducted through our platform.

1. Membership & Plan Refunds

Membership subscriptions and seller plans are generally non-refundable once activated. Access remains available until the recorded expiry date; renewal occurs only when the seller starts another purchase.

• Monthly/Annual Plans: Remain active until the next renewal date. Cancel anytime to stop future charges.
• Paid Listings: Once featured, highlighting, or urgent badges are activated, they remain active for the duration purchased and are non-refundable.
• Service Errors: If you are charged in error (duplicate charge, system failure), contact support promptly with the transaction reference for review and potential correction.

2. Marketplace Product Transactions

eSawda is a classified marketplace. Buyers contact sellers directly, and eSawda does not collect online payment for the advertised product itself. Delivery, inspection, cancellation, return, and product-price refunds must be agreed directly between the buyer and seller.

• Do not send advance product payment to an unknown seller.
• Inspect the item and verify ownership before completing a transaction.
• Report suspicious listings or messages through the Contact page.

3. Technical Payment Errors

DGePay checkout is used only for eSawda seller services such as plans, paid listings, and listing boosts. If a charge succeeds but the service is not activated, eSawda will verify the gateway transaction and either activate the purchased service or arrange an appropriate correction.

4. Requesting a Review

1. Contact eSawda through the Contact page.
2. Provide the eSawda transaction reference and a description of the problem.
3. eSawda verifies the payment status and service activation record.
4. If a refund is approved, it is returned through the original payment method. Timing depends on DGePay and the issuing provider.

5. Payment Method Refunds

• Digital wallet or card payments: Approved refunds are sent to the original payment method. Processing time depends on DGePay and the issuing provider.
• Cash on Delivery: Payments made outside eSawda must be resolved directly between the buyer and seller.

6. Non-Refundable Items

The following are explicitly non-refundable:

• Seller membership and plan fees after successful activation
• Paid listing upgrades after activation
• Admin moderation or content removal fees
• Transactions completed outside the eSawda platform (in-person cash)

7. Fraud & Chargebacks

Customers who dispute a charge with their payment provider without first contacting eSawda support may be permanently banned from the platform. We investigate all chargeback disputes and reserve the right to:

• Suspend accounts pending investigation
• Reject future transactions
• Report fraud to payment processors and law enforcement

8. Contact & Support

For questions about your specific refund or cancellation, please contact us:

• Use the Contact page to submit a refund or cancellation request.
• Include the eSawda transaction reference and supporting evidence.
• Never share passwords, OTPs, card details, or wallet PINs with support.

9. Changes to This Policy

eSawda reserves the right to update this policy at any time. Continued use of the platform after changes constitutes acceptance of the updated policy.