Frequently asked questions

Click Get Started in the top-right corner, then sign up with your email, phone number, or Google account. You will receive a 6-digit verification code by SMS. Once verified, your account is ready — no fees, no commitment.

Yes. Posting a standard listing is completely free and stays live for 60 days. Optional promotions such as bump-up, featured, and store subscriptions are paid features that give your listing more visibility.

Go to Dashboard → Settings → Verification and upload a clear photo of your NID (National ID) or passport. Our team reviews submissions within 24 hours. Verified sellers get a blue tick and appear higher in search results.

Open any listing and tap Chat with seller. eSawda’s built-in messaging keeps your phone number private and lets you track conversations in Messages. We strongly recommend staying on-platform so our support team can help if something goes wrong.

eSawda itself does not process payments between buyers and sellers. You and the seller agree on the payment method in chat — cash on meet-up, bank transfer, mobile wallet (bKash/Nagad/Rocket), or any other method you both trust. Always meet in a public place and inspect the item before paying.

Returns are handled directly between buyer and seller based on whatever return policy the seller has published on the listing. If a seller refuses to resolve a clear misrepresentation, open a dispute from Messages → Report and our moderation team will step in.

From your dashboard, click Post Product. Add up to 8 photos, a clear title, a description with key details (condition, model, year, etc.), a price, and a category. Listings with at least 3 photos and a complete description get 4× more enquiries.

Standard listings stay live for 60 days. After that they are auto-archived but remain in your dashboard. You can renew or repost a listing any time with one click.

Featured listings appear at the top of search results and on the homepage for 7 days. You can upgrade any active listing to featured from your dashboard for a small fee. Average featured listings receive 3–5× more views.

Yes. Go to Dashboard → My Products, pick the listing, and click Edit. Photos, price, description, and category can all be updated. The listing will re-appear in search results after a quick re-moderation (usually < 5 minutes).

Every listing goes through automated checks (duplicate images, price anomalies, banned keywords) plus a human review queue. We verify seller identities, moderate chat for scams and phishing links, and provide a dispute resolution team. Never share OTPs, send advance payments to strangers, or click suspicious links.

Report the listing or the user directly from the chat (⋮ menu → Report). Our trust & safety team reviews every report within a few hours. For financial fraud, also contact your bank or mobile-wallet provider immediately.

On the sign-in page, click Forgot password, enter the email or phone on your account, and we’ll send a reset link or code. The link expires in 30 minutes. If you no longer have access to the original email/phone, contact support with proof of identity.

Go to Dashboard → Settings → Account → Delete account. We will archive your data for 30 days (in case you change your mind) and then permanently delete it. Active subscriptions must be cancelled before deletion.

Yes — Android and iOS apps are available. Search eSawda on the Play Store and App Store, or scan the QR code at the bottom of the homepage. The web version works on any modern browser; no install required.

Absolutely. Store plans give you a branded storefront, bulk upload, analytics, and priority support. Plans start at BDT 999/month. See Membership for the full comparison.

The fastest way is in-app chat (Mon–Sat, 9 AM–9 PM BST). You can also email support@esawda.com or use the form on the Contact page. Press and partnership enquiries go to press@esawda.com.